Refund & Cancellation Policy

1. Summary

2. Membership subscriptions

Premium membership is a single payment that gives you 30 days of access. It does not renew automatically and your card is never charged again without you choosing to renew. When the 30 days end, your account returns to the free plan and you can renew whenever you like.

When you cancel, your membership remains active until the end of the period you have already paid for. You are not charged again after that.

We do not provide partial refunds for the unused portion of a period that has already begun, except in the circumstances listed in section 5.

3. How to cancel a subscription

• Log in to your account
• Go to Membership
• Select Cancel subscription and confirm

You will receive confirmation by email. If you cannot access your account, email us and we will cancel it for you.

Cancelling stops future charges. It does not delete your profile — your account continues on the free plan.

4. Contact unlocks

A contact unlock is a single payment that reveals one member's phone number to you permanently. It does not expire and is not part of any subscription.

Because the value is delivered immediately and cannot be returned, contact unlocks are non-refundable once the contact details have been displayed, except where the charge was made in error or the member's details turn out to be false.

5. When we will refund you

We provide a full refund in the following situations:

• Duplicate charge — you were charged more than once for the same purchase
• Technical failure — you paid but the feature was never activated on your account
• Unauthorised charge — a payment was taken without your authorisation
• Renewal after cancellation — you cancelled but were charged anyway
• False profile — you unlocked contact details for a profile we subsequently confirm was fraudulent
• Account closed by us — we suspended your account for a reason that was not your fault

We also refund any subscription cancelled within 7 days of the first payment, provided you have not unlocked any contact details or sent more than five interests in that time.

6. When we cannot refund you

• You did not find a suitable partner
• Members did not respond to your interests
• You changed your mind after using the paid features
• You forgot to cancel before a renewal date
• Your account was suspended for breaking our Terms & Conditions
• You unlocked contact details and then decided not to pursue the proposal
• You are dissatisfied with a horoscope compatibility result

We are an introduction platform. We charge for access to the service, not for a guaranteed outcome, and we cannot refund on the basis that a marriage did not result.

7. How to request a refund

Email support@marryme4u.com with:

• Your registered email address and member ID
• The date and amount of the payment
• The PayHere transaction reference, if you have it
• A short explanation of why you are requesting a refund

Requests must be made within 30 days of the charge.

8. How long refunds take

• We review and respond to your request within 5 working days
• Approved refunds are submitted to PayHere within 3 working days
• The money typically reaches your card or account within 7 to 14 working days, depending on your bank

Refunds are returned to the original payment method. We cannot refund to a different card or account.

9. Failed and declined payments

If a payment is declined, no purchase is made and nothing is activated on your account. Your profile and messages are never affected by a failed payment.

10. Price changes

If we change our prices, existing subscribers will be notified before the change takes effect and may cancel before renewing at the new price.

11. Contact us

Email: support@marryme4u.com
Address: Colombo, Sri Lanka
Hours: Monday to Saturday, 9.00am – 6.00pm

We aim to resolve every payment issue fairly. If you are unhappy with our decision, tell us and a manager will review it personally.